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Why City Elevator?

Over the past 15 years we have steadily grown from two founders to a dedicated staff of over 50 people that are all aligned with the company’s values: honesty, integrity, fairness, and following through on our promises. We believe in doing it right and providing Quality Elevator Service.

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Are you looking for a new
elevator service provider?

Honest People

We live by our core values of honesty and integrity. Honesty is the foundation on which we earn your trust over time.

Responsive Service

We do not use a call center during business hours. Our dispatchers work out of our centrally located office in Burnaby to ensure prompt response to your calls. Our key managers are within earshot of our reception desk which allows us to keep a pulse on what is happening in real time.

Preventive Maintenance

We believe in preventive maintenance. We allocate less units per technician than our competitors. Enough time is allowed per visit so that maintenance tasks can be completed, and equipment break downs minimized.

Large Parts Inventory

We carry thousands of spare parts in our 10,000 sq. ft. office / warehouse facility, centrally located in Burnaby. Spare parts are available 24/7 to our service technicians, minimizing your down time for urgent repairs.

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Our Services

Maintenance & Repair
  • 24/7 coverage
  • Highly skilled and certified mechanics
  • Large spare parts inventory
  • Replace ageing and unreliable equipment
  • Save energy with gearless machines, solid state controls, smart sensors, and LED lighting.
  • Increase safety through new elevator safety code requirements


City Elevator recently did the elevator modernization for our 12 story apartment building. Our building is older and has only one elevator. City Elevator provided the best schedule and the best price of all bidders. In fact, other bidders specified that the elevator would be totally out of service for 8 weeks. City elevator did the modernization with the elevator out of service during the day (available from mid-afternoon till the next morning and all weekends) for 4 weeks and then totally out of service for only 4 weeks.
The workers were professional, polite to residents and easily recognizable in their uniforms. They respected our work hour requirements and minimized the noise and disruption.
The ability and actions of City Elevator to accommodate our particular needs indicated their desire to help us cope with the extended elevator outage. We would highly recommend City Elevator to others considering elevator modernization.

- Veronica Apartments -

Over the years many of my properties' elevators have been serviced and maintained by City Elevator Ltd. They have always been professional, responsive during emergencies and their service technicians are always knowledgable and professional. I would always recommend them as a great service provider.

- J. Alexine | Strata Manager -

I continue to be impressed with City Elevator and their Technicians….they are professional, knowledgeable, thorough, and proactive. They respond quickly to trouble calls, quickly identify the issue and either repair it or respond to you with a reasonable plan. Since City Elevator started servicing the Bentley elevator reliability has greatly improved. I would recommend this company to any building and would be happy to be a reference.

- Ken -

Customer Benefits

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Strata Councils

We understand Strata owners and their needs. We work with many strata management companies, property managers, and strata councils. The strata council ultimately decides on their service providers and we understand the importance of performing in order to retain your business.

Core Benefits
  • All inclusive contracts provide cost certainty for your budget
  • One primary technician assigned to your building so they are familiar with your elevators
  • Extensive experience modernizing elevators in Strata buildings
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Property Managers

Property Managers have more than enough on their plate and the last thing they need is elevator problems. We take the approach that the elevators we maintain become our responsibility. If there are problems, we want to fix them quickly, before it becomes an issue with tenants that will fill up your in-box.

Core Benefits
  • We take care of the elevators so that you can focus on better things
  • Suggested improvements and upgrades to improve equipment reliability
  • Documentation of all site activity with reporting as requested
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Building Owners

We help you get the most of your elevators while keeping your tenants happy.

Core Benefits
  • Our Full Service Maintenance Agreement includes all required testing for the code in effect at signing
  • Proper maintenance extends the life of your elevator equipment and improves reliability
  • Modernization increases value and keeps your building current